Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason. Before that, every new account also gets a 30-day free trial, so you can evaluate the platform with your own fleet data before paying anything.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. To request a refund, visit paddle.net with the email address used at checkout, or contact us at hello@fullahead.app and we will help arrange it.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

Renewals and cancellation

Subscriptions renew automatically at the end of each billing period. You can cancel at any time from your account or via Paddle; cancellation stops future charges and your access continues until the end of the paid period. If a renewal charge catches you by surprise, contact us — we will look at it fairly.

Your data

Refunding or cancelling does not immediately delete your fleet data. You can export your vessels, maintenance history, certificates and evidence for 30 days after your subscription ends.

Statutory rights

Nothing in this policy limits any statutory cancellation or refund rights you may have under consumer law in your country of residence, or under Paddle's own Refund Policy.