Refund Policy

30-day money-back guarantee

For subscriptions, we offer a 30-day money-back guarantee. If you are not satisfied with your subscription, you can request a full refund within 30 days of your order date, for any reason. Before that, every new account also gets a 30-day parallel review, so you can evaluate the platform with your own fleet data before paying anything.

PMS Health Check (one-time, one vessel)

The €1,450 PMS Health Check carries the same 30-day money-back guarantee. If the signed findings are not worth the fee, tell us within 30 days of delivery of the signed findings and we refund the fee in full; you keep the report. While online checkout is paused the Health Check is paid by bank transfer, so a refund is returned by bank transfer to the account the payment came from. Request it at ceo@fullaheadmaritime.com.

How to request a refund

Subscription refunds are processed by our payment provider, Paddle, who is the Merchant of Record for card and online orders. To request a refund, visit paddle.net with the email address used at checkout, or contact us at ceo@fullaheadmaritime.com and we will help arrange it.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

Renewals and cancellation

Subscriptions renew automatically at the end of each billing period. You can cancel at any time from your account or via Paddle; cancellation stops future charges and your access continues until the end of the paid period. If a renewal charge catches you by surprise, contact us — we will look at it fairly.

Your data

Refunding or cancelling does not immediately delete your fleet data. You can export your vessels, maintenance history, certificates and evidence for 30 days after your subscription ends.

Statutory rights

Nothing in this policy limits any statutory cancellation or refund rights you may have under consumer law in your country of residence, or under Paddle's own Refund Policy.