Terms & Conditions

1. Who you are contracting with

You are contracting with Georgios Zografos, an individual sole trader resident and established in the Republic of Cyprus. You can reach us at hello@fullahead.app.

If you accept these Terms on behalf of a company, ship management office, owner or other organisation, you confirm you have authority to bind that organisation. If you use the Service as an individual, you confirm you are of legal age to enter a binding contract.

2. The Service

The Service is a hosted software platform for vessel registers, planned and preventative maintenance, certificate and survey tracking, evidence libraries, audit logging, and AI-generated regulatory and operational insight. Features available to you depend on the subscription plan you select.

3. Licence and account

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal fleet operations, within the vessel limits of your plan.

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping account credentials confidential and for all activity under your account and those of your users.
• You must not reverse engineer, decompile, resell, sublicense or redistribute the Service, nor circumvent vessel limits or other technical restrictions.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose or in breach of sanctions or export controls;
• engage in fraud, spam, phishing or misrepresentation;
• infringe the intellectual property or privacy rights of any third party;
• interfere with the security or integrity of the Service, including introducing malware, probing or penetration testing without written consent, or scraping the Service;
• upload content you do not have the rights to upload, or falsify compliance, survey or maintenance records.

5. AI-generated content

The Service uses artificial intelligence to summarise regulatory developments and to generate fleet and strategy insights. You acknowledge that:

• AI outputs may be incomplete, out of date or inaccurate and must be independently verified against the original instruments published by IMO, the European Union, flag States, port State control regimes and classification societies;
• outputs are provided for general operational information only and are not legal, regulatory, classification, insurance, financial or professional advice, and are not a substitute for the judgement of a qualified DPA, superintendent, master or surveyor;
• you are responsible for the prompts and data you submit, for having the rights to submit them, and for how you use any output;
• you must not use the Service to generate illegal content, deceptive material, malware, or to attempt to bypass safety controls.

We may moderate, filter, restrict or remove content and outputs, and may refuse a request where we reasonably believe it breaches these Terms. Rights holders may report allegedly infringing content to hello@fullahead.app and we will review and, where appropriate, remove it; accounts that repeatedly infringe will be suspended or terminated. As between you and us, you retain ownership of the content you upload and of outputs generated from it, subject to third-party rights.

6. Your content

You retain all rights in vessel data, documents, photographs and other content you upload. You grant us a limited licence to host, process, transmit and display that content solely to operate and support the Service, including through our hosting and infrastructure subprocessors.

7. Our intellectual property

We retain all right, title and interest in the Service, including its software, models, interfaces, documentation, branding and content we create. No rights are granted other than those expressly stated in these Terms.

8. Trial, payment and subscription terms

New accounts receive a 30-day free trial. After the trial, continued access requires a paid subscription on one of our published plans, billed monthly or annually in advance.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing frequency, renewal, invoicing, applicable taxes, cancellation and refund mechanics are governed by the Paddle Buyer Terms. Please also see our Refund Policy.

9. Service levels

We work hard to keep the Service available, but we do not warrant that it will be uninterrupted, timely, secure or error-free. Offline functionality depends on your device and prior synchronisation, and we do not guarantee that data captured offline will synchronise without loss in all circumstances. We may perform maintenance and may modify or discontinue features.

10. Warranties

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

11. Liability

To the fullest extent permitted by law, we exclude liability for indirect, consequential or special losses, including loss of profits, revenue, charter hire, data, goodwill, detention or off-hire costs. Our aggregate liability arising out of or in connection with the Service is limited to the fees you paid in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

12. Indemnity

You will indemnify us against claims, damages and reasonable costs arising from content you upload, your unlawful use of the Service, or your breach of these Terms.

13. Suspension and termination

We may suspend or terminate your access where:

• you materially breach these Terms and fail to remedy it within a reasonable period;
• payment is overdue;
• there is a security, sanctions or fraud risk;
• you repeatedly or seriously violate our acceptable use rules.

You may cancel your subscription at any time. On termination, your right to use the Service ends. We will make your data available for export for 30 days after termination, after which it may be deleted or anonymised.

14. Changes to these Terms

We may update these Terms. Material changes will be notified in the app or by email before they take effect. Continued use after the effective date constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you in your country of residence.

16. General

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. If any provision is unenforceable, the remainder continues in force.